At Fonvirtual we have all the tools you need in a smart office Buy email database. We help you find a solution tailored to your needs so that you can obtain all the advantages of implementing technology in your company. If you want more information, do not hesitate to contact us. Our team will accompany you and advise you throughout the process so that you can enjoy everything that our tools can offer you. Call Whispering: what is it and what advantages does it have? Whatever the job and whatever the industry, we all go through the training period and adjustment time to get used to the company we just joined. As a manager, you need to periodically review the progress of newcomers and provide them with support and insight. It is always much more effective to learn from work in real conditions Buy email database.
But if we are talking about Buy email database a customer service or sales department that uses call center software and is receiving calls all day, we cannot risk constantly making mistakes and losing customers. For newcomers to one of these sectors, there is a feature that could change the way you train: call whispering . Throughout this article, we will see what call whispering is and how its benefits can affect the productivity and efficiency of our business, whether it is to find new clients or to solve the problems of current ones. What is Call Whispering? In virtual switchboards or call center software, it is possible to add a function that allows a person to be present during a call. This is what is called Call Whispering, which literally means call whispering, although it is also known as discreet listening Buy email database.
Its operation is very simple. Let's imagine that an agent in training receives a call. Call whispering allows the trainer to enter the call without the caller knowing. In this way, you can easily support the new agent in case of error or difficult situations Buy email database. Uses of Call Whispering When configuring your call center software or virtual PBX, you can ask your telephony solution provider for agents to have the ability to monitor calls. In other words, to have a global vision of what is happening in terms of sending and receiving calls. There is nothing better than Call Whispering to properly improve call handling skills. Through this training, agents in training can receive information on how to convey the message in accordance with the company's brand image Buy email database.